Frequently Asked Questions
Do I need to be home during the service?
No, you don’t need to be home! As long as we have access to your yard, we’ll take care of everything. We’ll also notify you via text when we’re on the way and after the service is completed.
What areas does Hightail serve?
We proudly serve Travis County, including Austin, Pflugerville, Hutto, Round Rock, Cedar Park and West Lake Hills. If you’re unsure whether we cover your area, reach out to us!
How often can I schedule service?
We offer 2x a week, weekly, biweekly, regular visits to fit your needs. One-time cleanups are also available.
Are your services safe for my pets?
Yes! We use pet-friendly and eco-conscious methods, ensuring the safety of your furry friends and the environment.
How does billing work?
We charge your card on file on the first of each month. We also offer prepaid subscriptions for a special rate.
Can I skip or reschedule a service?
Absolutely! Just let us know at and we’ll adjust your schedule.
How do you ensure my pets are safe during the service?
Our team takes several precautions: we send arrival notifications, double-check gate closures, and sanitize equipment after every visit to prevent cross-contamination.
What do you do with the pet waste?
All waste is bagged and disposed of in an environmentally responsible way. We also offer deodorizing services as an add-on for extra freshness.
What happens during bad weather?
For extreme conditions like lightning, heavy rain, or snow, we’ll notify you and reschedule the service to the next available day.
What if there’s an issue with my service?
Your satisfaction is our top priority! Contact us immediately if you experience any issues, and we’ll make it right.
Do you offer commercial pet waste removal?
Yes! We work with apartment complexes, HOAs, dog parks, and other commercial properties to maintain clean and inviting outdoor spaces.